Increased pressure for retaining customers and increasing profitability is driving insurance companies to look at ways to improve process efficiencies and reduce costs in back office functions, assess and mitigate risks in real-time, improve quality of service, and be easier with to do business.
ArborSys solutions for the insurance industry assist our clients in achieving these objectives through process improvement and automation. Our solutions are tailored to address improved client experience, automation of mail room processes for enrollment and claims processing, and provide predictive business intelligence.
Document Management - Mailroom Automation
Our mailroom automation solutions reduce document handling and processing costs and improve efficiencies by providing imaging and document management integration that facilitate the scanning, optical character recognition (OCR), indexing, and automated export to a document management repository.
- All incoming mail is scanned and converted to text-searchable, compressed PDF format and stored in the repository
- OCR is integrated to automate the forms processing
- Digitized, indexed, and stored documents makes document retrieval simple and efficient
- Data captured from the forms and documents enables automated integration to initiate business processes for data entry, QA and QC, and downstream processes as enrollment or claims
Document Management and Insurance Policy Management
We provide solutions that leverage industry-leading content management technologies to capture, categorize, and make available all customer policy documents.
- Policy documents received through multiple channels are automatically captured/indexed and stored in the repository - mailed and scanned, submitted via client portals, or e-mailed and inducted
- Secure access is provided to stakeholders and knowledge workers to search and access policy documents, and view policy information quickly
- Documents can be easily shared and exchanged among both agents within and external to the organization
Document Management - Claims Processing
Our claims processing solution integrates the mailroom automation for capture of claims related documents with the workflows for data entry, QA, QC, and integrations to backend claims processing applications.
- All claims-related documents are managed centrally for easy access
- Claims processes are improved by automating/integrating the workflow as documents are received
- Customer experience is improved by allowing customers to process claims and submit claims-related documentation online through a customer portal
- Quality of customer service is improved by providing customer service representatives the ability to quickly and easily access all claims-related information and documentation
Document Management and Enrollment Processing
Our enrollment processing solution integrates the mailroom automation for capture of customer enrollment-related documents with the workflows for data entry, QA, QC, and integrations to backend enrollment processing applications.
- All enrollment-related documents are managed centrally for easy access
- Enrollment processes are improved by automating/integrating the workflow as documents are received
- Sharing of enrollment documents is allowed between customer accounts/products
- Customer experience is improved by allowing customers to search and view documentation submitted via the customer portal