A leading Imaging Core Lab turned to the ArborSys Group to help them define and implement a strategic collaboration solution. The company is responsible for supporting oncology clinical trials by providing centralized radiology services to a wide range of Pharmaceutical, Contract Research Organization (CRO) and Biotechnology client's.
In order to differentiate themselves in the marketplace, optimize information flow and decision making, and create a more responsive client environment, the company embarked on an initiative to improve collaboration and information sharing with its client's. This strategic undertaking was aimed at gaining a competitive advantage by aligning and interacting with clients more effectively, eliminating time-consuming information handoffs and bottlenecks.
The business strategy required a comprehensive collaboration solution that ensured:
Working closely with the client, ArborSys implemented a multifaceted, integrated approach which included:
The key underlying technology was EMC Documentum's eRoom product, which was used to create collaborative sponsor and project eRoom templates, as well as the processes to instantiate the template into individual client eRooms. From a business perspective, the initiative focused on supporting fundamental facets of the company's business, including:
Over a four-month period, ArborSys helped this company address their strategic client interaction and management needs. Today, the company is able to more effectively:
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